Bizhop Warranty

Bizhop Luggage 5 Year Warranty

We want you to be delighted with your purchase and we are so confident in the build quality, reliability and durability of our products that we offer a 5 year warranty on all purchases against manufacturing, materials and/or any structural defect.

The warranty provides for repair or, at our discretion, a replacement within the UK. (Shipping fees to and from our repair centre may apply). The warranty does not cover damage due to general wear and tear.  Outside of the UK, where Bizhop Luggage is not present, this will be at our discretion and may be a chargeable service.  This guarantee is non transferable.

In the unlikely event of a defect occurring please email returns@bizhop.co.uk in the first instance with detailed photographs of the defect, where and when you purchased the product plus your contact details (including phone number) in order that we can assess the issue.


What is not covered under the Warranty?

  • Mishandling damaged caused by Airline luggage handlers or other travel operators (Such as rips, scratching, denting, cracking, sheared off wheels or components, bent trolley handles and similar)
  • General use or wear and tear
  • Neglect
  • Accidents or Abrasions
  • Exposure to extreme temperatures
  • Deliberate damage
  • Damage caused by exposure to water, beauty products, chemicals, solvents or acids etc.
  • Damage to any contents in transit such as Camera’s, Media Equipment, bottles etc.
  • Combination lock issues caused by incorrect setting of the lock, if you use the lock incorrectly, or if it has been forced open